Privacy Policy

With this document we at Mokawine.com want you to understand how your experience with our services will be treated. It's about you, your data and its security: take a few minutes to read this document. If you need explanations or further information, please contact us! We will be happy to give you all the support you need. Enjoy your reading.

index

• Foreword
• Legal bases
• Data controller
• Data processor

PARTNERS OF Mokawine.com

• What data do we collect?
• For what purpose?
• Who will be able to process your data?
• How are your data processed? (methods and duration)
• Your rights
• Consents

PARTNERS OF Mokawine.com

• External data controllers

Foreword

TINTO ENOTECA of De Luca Giuseppe (hereinafter referred to as Mokawine.com) informs you that the data you have freely provided will be processed and stored in accordance with the provisions of current legislation on the protection of personal data and your privacy.

This document includes all the information in relation to the processing of personal data of those who navigate on the website www.mokawine.com.

www.mokawine.com also contains hypertext links (i.e. computer tools that allow a connection to a web page by reproducing it on the user's computer screen) to other sites owned by third parties other than Mokawine.com. The sites that can be reached through links present on www.mokawine.com are developed and maintained by parties over whom Mokawine.com has no ownership or control and is in no way responsible for the content, quality, accuracy or services offered. The visit and use of sites external to www.mokawine.com which you consult via links is at your sole discretion and responsibility.

This information applies exclusively to www.mokawine.com and for the services offered therein.

Legal basis of processing (art. 6 GDPR)

The legal bases on which we base the processing of the data you provide to us are those provided for in Article 6 of the GDPR and in particular:

• your consent (art. 6 GDPR, letter a));
• because we need your data to be able to perform the services you request from us (Art. 6 GDPR, letter b)).

Therefore, for the use and consultation of our website, visitors and users must explicitly approve this information notice, consenting to the processing of their data according to the methods and purposes described in this document.

We remind you that your consent is optional and you may deny or revoke it at any time without affecting the navigability of our site by sending an email to: info@mokawine.com. Please note, however, that your refusal may mean that we are unable to provide you with some of our services, and that your navigation of the site may not meet your requirements and may be different from what you would like.

Data controller

The controller of your data is:

TINTO ENOTECA of De Luca Giuseppe based in Piazza del Carmine, 1 - 47121 Forlì (FC) - Tel. +39 0543 30969.

E-mail: info@mokawine.com.

You may contact Mokawine.com at any time to exercise your rights as set out in this document.

Data processor

The person responsible for processing your data is:
TINTO ENOTECA of De Luca Giuseppe with registered office in Piazza del Carmine, 1 - 47121 Forlì (FC) - Tel. +39 0543 30969.

E-mail: info@mokawine.com.
You may contact Mokawine.com at any time to exercise your rights as set out in this document.

External data controllers

In order to provide you with a better experience, Mokawine.com also uses external companies and contractors. All external service providers are appointed as data processors. Mokawine.com has appointed as data processors the companies it uses to provide you with a better service as listed below:

Per l’hosting e infrastruttura backend:
Seeweb srl (https://www.seeweb.it/privacy)

For marketing, address management and sending email messages:

Mailchimp (https://mailchimp.com/legal/privacy)

For payment and fraud prevention purposes in the case of online payment by credit card
PayPal (PayPal Holdings, Inc.) (https://www.paypal.com/it/webapps/mpp/ua/privacy-full)
Amazon Pay (Amazon Payments Europe s.c.a.) (https://pay.amazon.it/help/201212490)
Stripe (https://stripe.com/it/privacy)

For profiling, retargeting, statistical data, advertising:
Google, Inc. (http://www.google.com/intl/it/policies/privacy/)

What data do we collect?

Data you voluntarily provide us with

The optional, explicit and voluntary sending of electronic mail to the addresses indicated on this site entails the subsequent acquisition of the sender's address, which is necessary to respond to requests, as well as any other personal data included in the request.

The optional, explicit and voluntary registration through the forms present on www.mokawine.com entails the subsequent acquisition of all the data reported in the fields you have filled in and their processing in compliance with this document. By sending e-mails to the other e-mail addresses indicated on this site, you consent to the processing of the data sent for the purposes and in the manner contained in this document.

Data we collect while browsing

The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit and necessary in the use of Internet communication protocols. This information is not collected to be associated with identified interested parties, but by its very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes IP addresses or the domain names of the computers used by users who connect to the site, the URI (Uniform Resource Identifier) addresses of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the computer environment of the user. These data are used for the sole purpose of obtaining statistical information on the use of the site and to check that it is functioning correctly. They could also be used to ascertain responsibility in the event of hypothetical computer crimes to the detriment of the site: except in this case, the data, as described herein, will persist for no longer than is necessary for the purposes for which they are collected and subsequently processed.

For what purpose?

Your data is processed for the following purposes:

1. Ordering and invoicing: These data are necessary for the performance of the contractual relationships established (direct sales and sending of our products and paper catalogues, order processing, accounting and tax fulfilments), for the performance and finalisation of the sales contract or for the processing of specific requests made by you in relation to the order placed on our site or the sending of questionnaires to measure satisfaction. We need your data in order to process your specific requests (e.g. send you a catalogue, subscribe you to the newsletter, subscribe you to the web community, issue you with a fidelity card) and, in the case of a request to purchase products, to execute the contract and for accounting and tax purposes. Any refusal to provide data, in whole or in part, may make it impossible to fulfil your requests. 
2. Sending of commercial and promotional communications by Mokawine.com: such data will be processed with your explicit consent for the purpose of sending catalogues and advertising communications and commercial information (including by telemarketing) relating to the services and/or products of Mokawine.com to the addresses you have provided; 
3. Profiling: In order to personalise our commercial offers by analysing your preferences, we extract from the eCommerce backoffice certain data concerning your previous purchases, such as which products you have bought, the value of your purchases and the dates of purchase. 

For points 2) and 3) we need your consent. 

Who will be able to process your data?

Your personal data is processed by Mokawine.com staff, who are specifically appointed as data processors and are given appropriate instructions regarding measures, precautions and modus operandi, all aimed at the effective protection of your personal data. In order to keep you informed about new offers and promotions, we at Mokawine.com collaborate with many companies, organisations and suppliers who support us in various activities, including, for example, management and maintenance services for company IT infrastructures, order management and shipment of requested products, etc., to guarantee you a better service, a wider range of products and services that meet your needs and, if necessary, offer you assistance through our channels. Third parties who cooperate with us have been designated "Data Processors" in accordance with Article 28 of the European Data Protection Regulation and have been given specific tasks and instructions to respect your rights in the performance of their duties. 

Mokawine.com and the appointed Data Processors carry out periodic checks to verify compliance with the regulations and what has been agreed. For the purposes of the processing referred to in the previous point, your data may be communicated or in any case transferred - including abroad, inside and outside the European Union, in compliance with the rights and guarantees provided for by current legislation - to the companies with which Mokawine collaborates in the Mokawine.com sales network (e.g., agents/call centres, dealers, distributors, etc.), to our suppliers (e.g., providers of IT and telematic services, including cloud). In the case of transfers outside the European Union, this will be limited to countries for which there is an adequacy decision by the EU Commission, such as Switzerland (decision dated 26 July 2000) and the United States (decision no. 2016/1250). In other cases (e.g. Albania), the transfer is subject to appropriate safeguards in accordance with EU Regulation 679/2016, Articles 46, 47 and 49(2), such as "standard clauses" adopted or approved by the EU Commission, codes of conduct and certification mechanisms. You will find the list, with contact details, of all data processors in the "Data Processors" section of this document. You can ask for information about them at any time, including a copy of the data or an indication of where the data have been made available, TINTO ENOTECA di De Luca Giuseppe con sede in Piazza del Carmine, 1 - 47121 Forlì (FC) - Tel. +39 0543 30969 E-mail:info@mokawine.com We would also like to remind you that in some cases judicial bodies may request the data you have communicated to us: in this case, communication on our part is obligatory. 

How are your data processed? (methods and duration)

Your data will be processed on paper and computer, using systems that implement security measures to protect your confidentiality. Specific security measures are also taken to prevent loss of data, unlawful or incorrect use and unauthorised access. The data you have given us will not be subject to any further processing outside of that stated in this document without your prior consent, where required. 

Mokawine.com is committed to respecting and protecting your privacy by processing the personal data you provide in compliance with the provisions of the law in order to guarantee the security, accuracy, updating and relevance of the data with respect to the stated purposes. The personal data collected through this site are processed by automated tools and for the time strictly necessary to achieve the purposes for which they were collected. Specific and suitable security measures are observed to prevent the loss of data, unlawful or incorrect use and unauthorised access. The personal data contained in requests (e.g. further information) are used solely for the purpose of fulfilling the request made from time to time, and are communicated to third parties only if strictly necessary and functional for this purpose, in compliance with the regulations in force. 

Duration of processing 

Pursuant to Article 5 letter e) of Regulation 2016/679, the personal data subject to processing shall be kept in a form which permits identification of the data subject for a period of time not exceeding that necessary for the purposes for which they were collected or subsequently processed and in any case for a period not exceeding 10 years.

your rights

• Articles 15 et seq. of the GDPR, for processing by Mokawine.com grant you the following rights: 
• Right of access, which consists in the possibility of requesting verification of the use of the data and also a copy thereof. 
• Right of rectification, which entitles data subjects to request the correction of inaccurate personal data; 
• Right of cancellation where the data no longer need to be processed for the original reason for which they were collected; 
• Right of objection to the processing and obligation of cancellation resulting from a legal obligation or due to unlawfulness of the processing; 
• Right of limitation treatment; 
• Right to portability of the data gives you the right to obtain your data in a structured, commonly used and readable format for transmission to another data controller without hindrance from the previous one; 
• Right of objection with respect to data processing, profiling and direct marketing. 
• Right of complaint to the Control Authority (Italian Data Protection Authority - www.garanteprivacy.it) (art. 77 GDPR), in case of violations in the processing of your personal data or to appeal to the competent judicial authority. 

You may exercise these rights at any time by contacting the data controller or by accessing your personal area on the website www.mokawine.com. In particular, you are always entitled to obtain from Mokawine.com confirmation of the processing or otherwise of personal data concerning you, even if not yet registered, and their communication in intelligible form. You have, however, the right to oppose in whole or in part, for legitimate reasons, the processing of personal data concerning you, even if pertinent to the purpose of collection and, at any time and for any reason, the processing of personal data concerning you for the purpose of sending advertising materials or direct marketing or commercial communication. 

You may freely exercise your rights at any time, with a request addressed to Mokawine.com using one of the following addresses 

to info@mokawine.com,
all'indirizzo postale Piazza del Carmine, 1 - 47121 Forlì (FC)
al numero di telefono: Tel. +39 0543 30969. 

We remind you that you can modify/update your personal data at any time by accessing your reserved area.